FAQ

Questions, answered.

What Iris is, how billing works, and which systems it connects to.

Integrations

Which systems does Iris connect to?

Shopify, Lightspeed Retail (R-Series), Heartland Retail, ApparelMagic, Endear, Slack, and SMS today, with Square and Clover in development.

See what each integration does

General

Common questions.

What is Iris?

Iris is your team's client intelligence system, built by Clenta. Your team speaks or types a note after a client interaction, and Iris structures it: client history, preferences, follow-ups, and a briefing before the next visit. It's built for fashion, jewelry, fragrance & beauty, and wholesale businesses where named client relationships drive revenue.

How does billing work?

Plans start at $295/month (Core, 5 seats), $645/month (Team, 12 seats), and $1,295/month (Pro, 25 seats). Core and Team are sized plans: when your team grows past your plan, you move up to the next one (monthly plans can shift tiers anytime, including seasonally). Pro supports additional seats at $75/seat/mo. Annual billing saves 10% across every tier. Enterprise is custom, billed on an annual contract. Full breakdown on the pricing page.

How does the free trial work?

Every plan includes a 14-day free trial. A card is required at signup, and your first charge happens on day 15. Cancel any time before then and you won't be charged.

Can I run multiple locations?

Yes. Pricing is per location: each location runs its own independent subscription at the tier that fits it, so a store with three locations has three subscriptions. There is no extra platform fee beyond each location’s plan. Locations link under one account, and the account reflects the features of your highest-tier location. With three or more locations, the whole account gets Team features whatever plan each location is on; seats and per-location prices stay the same.

Can my team use Iris in Spanish or other languages?

Yes. Your team can talk or type to Iris in the language they're comfortable in, including Spanish, French, Italian, Portuguese and more, and she replies in the language each person writes in. Ask her to always use a language and she'll remember it for you. Client notes are always saved in English so everyone on the team can read and search them together. The app's screens are in English.

How does Iris protect my clients' data?

Every organization's data is fully isolated, encrypted in transit and at rest. Your client data never trains third-party AI models, we never train on anything identifiable, and we never share your data with other organizations. You own your data and can request a full export any time. Full details in our Privacy Policy.

Who do I contact for support?

Write to support@clenta.ai for anything account or product related. For sales and general questions, reach out to hello@clenta.ai.

Start your free trial today.

14 days free. No commitment. Cancel any time.