Clenta LLC ("Clenta") sends individual text messages on behalf of participating businesses to their existing clients through the Clenta Iris Clienteling program. Messages are 1:1 service communications, such as appointment follow-ups, order and repair status updates, and notices about items you asked a business about. This is not a bulk marketing or promotional messaging program.
You receive messages only if you provided your phone number to a participating business and agreed to receive messages about your orders, appointments, and requested items. Your consent is recorded by the business. Consent is not a condition of any purchase.
Clients opt in verbally, in person, at participating businesses. When you share your phone number with an associate, the associate asks:
“Can we text you about product you are or might be interested in? Message frequency varies, message and data rates may apply, and you can text HELP for help or STOP anytime to opt out. Our SMS terms and privacy policy are at clenta.ai/legal.”
Your consent is recorded in the business's client records before any message is sent. The first message sent to every new phone number automatically includes the full disclosure below, so you have it in writing even if you only agreed verbally:
“Msg frequency varies. Msg & data rates may apply. Terms: clenta.ai/legal/sms-terms. Reply STOP to opt out.”
Businesses that enable SMS messaging through Clenta (including the SMS add-on) are responsible for how consent is collected in their stores. By enabling SMS, the business agrees that:
The script above is the consent script on file for every business in the program. Clenta may suspend SMS for accounts that send messages without documented consent.
The sections above describe messages sent to clients of participating businesses. This section covers a separate program, the Clenta Iris Staff Assistant, which lets employees of Clenta's business customers text Iris, Clenta's assistant, to log client notes and set reminders. It is sent from a dedicated phone number, separate from the client messaging program above.
Who can enroll. Only employees and team members of a business that uses Clenta, after that business's Clenta administrator gives them a one-time join code. Enrollment is voluntary and is not a condition of employment with Clenta or of any purchase. You can use the Clenta app instead of texting.
What you receive. Replies from Iris to texts you send, such as confirmations that a note or reminder was saved, answers to questions about your business's clients, and reminders you asked for. These are account-related messages about your work account. They are not marketing or promotional messages. Replies can contain information about your business's own clients (for example a client's name, phone number, or email address), so please use this program only on a phone you personally control.
By texting JOIN you agree to receive texts from Iris by Clenta about your work account (client notes and reminders). The first reply you receive says:
“Iris by Clenta: You're in. Text me anything to log, like a client visit, a follow-up, or a reminder. Msg freq varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.”
A step-by-step description of this flow is public at clenta.ai/legal/sms-staff-optin.
Your phone number and opt-in consent are used solely to deliver the messages you requested. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers as necessary to deliver the messages you requested. See our Privacy Policy for full details on how your information is handled.
Email: legal@clenta.ai
Mail: Clenta LLC, 108 W. 13th Street, Suite 100, Wilmington, DE 19801