The Clenta Iris Staff Assistant lets employees of businesses that use Clenta text Iris, Clenta's assistant, to log client notes and set reminders. Staff opt in by texting a join code from their own phone. Clenta does not text a number before its owner has texted JOIN. These messages are account-related. They are not marketing. Full terms: SMS Terms. Privacy: Privacy Policy.
The opt-in flow
Step 1. The employee receives a one-time join code from their store's Clenta administrator.
The administrator generates the code inside Clenta and shares it with the employee in person or in their own message. The code expires after a short time and works once. Beside the code, Clenta shows this opt-in language:
“By texting JOIN you agree to receive texts from Iris by Clenta about your work account (client notes and reminders). Msg freq varies. Msg & data rates may apply. Reply STOP to cancel, HELP for help. Terms: clenta.ai/legal/sms-terms”
Step 2. The employee texts JOIN and the code from their own phone.
Employee
JOIN 123456
Iris by Clenta
Iris by Clenta: You're in. Text me anything to log, like a client visit, a follow-up, or a reminder. Msg freq varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.
Step 3. After that, the employee texts Iris as needed.
Employee
Met Sarah Chen, loves the navy blazer, call her Friday.
Iris by Clenta
Logged: Sarah Chen, interested in the navy blazer. Reminder set for Friday.
Help and opting out
Employee
HELP
Iris by Clenta
Iris by Clenta. Help: support@clenta.ai. Reply STOP to end texts.
Employee
STOP
Iris by Clenta
You have been unsubscribed and will receive no further messages. Reply START to resubscribe.
Program details
- Program name: Clenta Iris Staff Assistant
- Who can enroll: employees and team members of businesses that use Clenta, with a code from their administrator. Enrollment is voluntary.
- Message type: account-related replies and reminders. Replies may include information about the business's own clients (for example names, phone numbers, or email addresses). No marketing or promotional messages.
- Message frequency: varies. Iris replies when texted and sends reminders the employee asked for.
- Rates: message and data rates may apply.
- Opt out: reply STOP at any time. Reply START to resume.
- Support: reply HELP or email support@clenta.ai.
- Operator: Clenta LLC, 108 W. 13th Street, Suite 100, Wilmington, DE 19801.